Refund Policy

Pitch Deck Hub ("we", "us", or "our") processes payments for professional pitch deck design, financial modelling, and fundraising consulting services via the PhonePe Payment Gateway, an RBI-authorised Payment Aggregator.

This Refund Policy governs all transactions made on pitchdeckhub.inand is compliant with the Reserve Bank of India's Payment Aggregator Master Directions (2025) and consumer protection guidelines. Please read this policy before making a purchase.

Due to the custom, time-intensive nature of our creative and consulting services, refunds are only issued in the following scenarios:

• Pre-Commencement Cancellation: If you request cancellation in writing before any design, research, or drafting work has started on your project, you are eligible for a full refund minus a 5% payment gateway processing fee. This fee is charged by PhonePe and is non-recoverable by us.
• Service Non-Delivery: In the highly unlikely event that Pitch Deck Hub is unable to deliver the agreed-upon services due to internal constraints or unforeseen circumstances, a full refund of the amount received will be issued without any deduction.
• Duplicate / Erroneous Payment: If a duplicate charge or erroneous transaction occurs due to a payment gateway error, the excess amount will be refunded in full within 5–7 working days upon verification.

No refund will be issued in the following cases:

• Work has commenced on the project (initial drafts, outline, research, or resource allocation has begun).
• Final project files have been delivered to the client in any format (PDF, PPTX, or otherwise).
• All included revision rounds have been utilised.
• The project has been abandoned by the client (inactive for more than 45 days — see our Cancellation Policy).
• The client is dissatisfied with investment outcomes — we provide professional communication tools, not fundraising guarantees.
• Quality disputes or aesthetic change requests raised after the revision rounds are exhausted.

Once a refund is approved by our management team, it will be initiated within 2 business days. The credited amount will appear in your original payment source as follows:

All refund requests must be submitted in writing within 7 calendar days of the trigger event (e.g., cancellation approval or service non-delivery notice). Requests submitted after this window may not be entertained.

Before raising a refund request for quality concerns, please note:

• Each project package includes a defined number of revision rounds (specified at the time of purchase). All quality concerns must be raised within 7 days of final delivery.
• We will proactively address any reasonable quality concerns through the revision process. This is our first and preferred resolution method.
• Aesthetic preferences, subjective design choices, or change-of-mind requests after delivery do not constitute quality failures and are not grounds for a refund.

Pitch Deck Hub processes all online transactions through PhonePe Payment Gateway, operated by PhonePe Limited, an RBI-authorised Payment Aggregator. All refunds are processed back to the original source of payment via PhonePe's refund infrastructure.

• We do not store any card data, CVV, or sensitive financial information on our servers. All card transactions are tokenised in compliance with RBI Card-on-File (CoF) tokenisation guidelines.
• Transactions are protected under PCI DSS standards enforced by PhonePe.
• In case of a failed transaction where the amount has been debited but the service was not initiated, the refund will be processed automatically by PhonePe within 5–7 working days. If not received, please contact us with the transaction details.

We request that clients contact us directly before initiating a chargeback with their bank or card issuer. Chargebacks initiated without prior written communication may delay resolution and affect your ability to use our services in the future.

We maintain detailed records of all project communications, deliverables, and payment transactions. In the event of a chargeback dispute, these records will be submitted to PhonePe and the acquiring bank for review.

For any refund-related queries, disputed transactions, or to submit a refund request, please contact us: